Returns & support

We cover defects, misprints and incorrect items. Please check the size guide and your selected options before ordering made-to-order merchandise.

Defective, misprinted or incorrect item?

Contact the store as soon as you notice the issue, ideally within 30 days of delivery. Include your order number, checkout email, the affected item and a clear description. We may request clear photos of the item, print, label and packaging to help verify the issue.

We will review the issue and arrange an appropriate replacement or refund for a confirmed defect, misprint or incorrect item. Please do not send an item back without contacting us and receiving return instructions.

Size changes and change of mind

Our merchandise is produced for your order. We do not offer discretionary returns or exchanges because a different size, color or style is preferred, or because you change your mind. Compare the product’s size guide with an item you already own before choosing your size.

Before production begins

If you spot an order mistake, contact us immediately. We will check whether a correction or cancellation is still possible. We cannot guarantee changes once production has started.

Missing delivery

If your package has not arrived, contact us promptly and within 30 days of the estimated delivery date. Include the order number and any tracking information. See shipping & delivery for details.

Your rights

This policy does not limit any rights or remedies you have under applicable consumer law.

Policy effective October 25, 2026.