Shipping & delivery

Your merchandise is made to order. Production and shipping are separate parts of the delivery timeline.

When will my order arrive?

Most items take an estimated 2–5 business days to produce, followed by shipping. Some products, destinations and busy periods take longer. Business days exclude weekends and holidays. These are estimates, not guaranteed arrival dates.

Order review and approval may add time before production starts. If you need an item for a particular date, contact the store before ordering. Please do not assume an event deadline can be met.

Shipping price and destinations

Enter your shipping address at checkout to see available delivery methods, shipping charges and the total before payment. Availability varies by product and destination. Items in the same order may be produced or shipped separately.

Check your address

Review your street address, apartment or suite, postal code and country before paying. If you notice an error, contact us immediately with your order number. Changes may no longer be possible once production or shipping has begun.

Tracking and delivery questions

Order details are available in My account for registered customers. For a tracking question or missing package, contact the store with your order number and checkout email. Report a package that has not arrived as soon as possible and within 30 days of its estimated delivery date so we can investigate with the fulfillment provider.

Made-to-order returns

We cover confirmed defects, misprints and incorrect items. Please choose sizes carefully: discretionary size changes and change-of-mind returns are not offered. Read the returns policy.

Store shipping information updated October 25, 2026.